Exact 1z0-993 Training Tools 2021

NEW QUESTION 1
Select three correct limits and restrictions when importing data from a file.

• A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
• B. The maximum number of records in each CSV file should not exceed the maximum limit ,000,000 records.
• C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
• D. Both create and update operations are available for imported records.
• E. By default, the import starts immediately after it is activate

Answer: CDE

NEW QUESTION 2
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
• B. It is configured exclusively via the Engagement Cloud Security Console.
• C. It enables anonymous users to search the DCS knowledge base.
• D. It does not require matching passwords between Engagement Cloud and DC

Answer: BC

NEW QUESTION 3
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR Identify three advantages of selecting the category correctly.

• A. Filter the selection of the product related to the service request, when filtering by a particular category.
• B. The hierarchical structure of the categories helps to improve the service request classification.
• C. Categories determine the steps an agent must follow to close the service request.
• D. Categories facilitate the assignment of an agent to the service request.
• E. Categories improve the filtering of Knowledge articles that might contain a potential solution to the proble

Answer: BDE

NEW QUESTION 4
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A. Start/Stop
• B. Duration
• C. Time Period
• D. Available
• E. Interval

Answer: B

NEW QUESTION 5
Your customer has asked you to investigate a possible bug In their Engagement Cloud Knowledge Base-Users ate authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A. Users that want to see immediate updates to articles must have the article In their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
• B. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
• C. There is a configuration failure in the publishing tas
• D. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
• E. Articles are available to users only after the application updates the knowledge base search inde
• F. This happens at regular intervals and there might be some elapsed time before the search Index is updated.

Answer: D

NEW QUESTION 6
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

• A. The only toolbar enabled is the default one, and you must configure at least two.
• B. You entered a toolbar height that is not more than 70 pixels.
• C. The signed-in user does not have the appropriate access privileges to a toolbar.
• D. You have not enabled the Computer Telephony Integration (CTI) service.
• E. You did not enable the vertical toolbar which is required, while the horizontal Is optiona

Answer: DE

NEW QUESTION 7
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

• A. Make them available internally to agents as part of the Service Request Knowledge Panel.
• B. Make them available to external users by giving them access to the internal “My Knowledge”
• C. Make them available to employees and agents via My Knowledge.
• D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
• E. Make them available externally to customers via Digital Customer Service (DCS).

Answer: CDE

NEW QUESTION 8
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

• A. The team members don't have the Email Administrator Role provisioned.
• B. The environment was not provisioned correctly and the Service module is missing.
• C. There are no specific email tasks available.
• D. The team members have not enabled the e-mail feature on the Offerings pag

Answer: D

NEW QUESTION 9
Which two statements ate true regarding the Audit History tab of a Service Request?

• A. It is enabled by default.
• B. It is available only to authorized administrators.
• C. It is exportable to Excel.
• D. It is searchable by date range, username, event type, event severity, and event duration.
• E. It allows users to save searches for later reus

Answer: AE

NEW QUESTION 10
Identify three considerations before starting the configuration of assignment rules to service requests.

• A. the attributes of service requests to use as criteria for your rule assignments
• B. the attributes of queues to use as criteria for your rule assignments
• C. the candidates of queues to use as criteria for your rule assignments
• D. the rule sets you want to create and the rules to include in each rule set
• E. the candidates of service requests to use as criteria for your rule assignments

Answer: CDE

NEW QUESTION 11
In which three situations can default coverage be applied?

• A. for a specific SR status
• B. to a specific customer account
• C. for a specific SR category
• D. globally, to all service requests that do not have any other coverage
• E. for a specific period of time

Answer: CDE

NEW QUESTION 12
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A. Add images as the product image will not be pulled from Engagement Cloud.
• B. Add product ID(s) to the database component.
• C. Configure products groups and product items in Engagement Cloud.
• D. Add the Product object to your DCS applicatio

Answer: BCD

NEW QUESTION 13
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

• A. You will be required to code any new workflow actions in Groovy.
• B. You must make the changes using the Page Composer tool.
• C. You can send an e-mail notification to specified recipients.
• D. You can define the workflow to run when certain fields of the SR object are changed.
• E. You can modify the workflow to update field values within the SR object.
• F. You can generate tasks for the SR object from the workflo

Answer: CDEF

NEW QUESTION 14
Your client has noticed that inbound emails from customers are not creating or updating requests. Which step should they perform to automate it?

• A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• B. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• C. Adjust permissions on all customer's profiles,
• D. Adjust the inbound message filter

Answer: B

NEW QUESTION 15
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

• A. Configure your self-registrations so that they are automatically approved.
• B. Configure the self-registrations to restrict registration to only existing Contacts.
• C. Disable the anonymous access option in your DCS application.
• D. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" tas

Answer: ABC

NEW QUESTION 16
Which two options are true about repotting on milestones?

• A. No standard reports on milestones are provided.
• B. Administrator-defined milestone data is not included in Analytics.
• C. An as-delivered SLA Info let shows near-overdue and overdue milestones.
• D. Milestone reporting is performed via the CRM Service Request Real-Time subject are

Answer: BC

NEW QUESTION 17
What is the main function of the Data Security Policies?

• A. defines the views or functionalities the user can access
• B. defines the data a particular user can see and/or modify
• C. defines the privileges and roles a particular user can have
• D. defines the actions a particular user can do
• E. defines the views the application can access

Answer: A

NEW QUESTION 18
Which Four statements are correct about hotkeys for Action Commands?

• A. They can be assigned to a custom action script.
• B. They allow a user to escalate a service request.
• C. They can all be modified.
• D. They have default values.
• E. They allow a user to copy a service request.
• F. They allow a user to forward a service reques

Answer: BCDF

NEW QUESTION 19
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

• A. Diagnose the usage of the articles to eliminate all non used documents to avoid unnecessary translations.
• B. Enable new locales for the languages to be used and provision designated users to translate the articles.
• C. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
• D. Modify the original base locales of the articles to match the target languag

Answer: B

NEW QUESTION 20
Your customer asked you to modify the default severity value for new service requests. Which three steps should you follow to make the change?

• A. Modify the Profile Value and save.
• B. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• C. Select View > Detach.
• D. Unlock and publish the new selected profile value.
• E. Lock the Profile Option for editing.
• F. Select the profile SVC_SR_DEFAULT_SEVERITY_CD

Answer: ADF

NEW QUESTION 21
Which two are true characteristics about the lifecycle of a service request?

• A. "Customer working" is one of the five seeded status types.
• B. If required, users can manually set the "Closed" status for a service request.
• C. Users can reopen a service request when the status is set to "Closed".
• D. "Closed" status is set by an automatic job after a specified number of days.
• E. Users can reopen a service request when the status is set to "Resolved".

Answer: DE

NEW QUESTION 22
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

• A. An error will occur; no queue is assigned to the service request.
• B. The service request assignment will be unpredictable.
• C. The queue defined in the first evaluated rule is always assigned to the service request.
• D. The queue defined by default is the one assigned to the service reques

Answer: C

NEW QUESTION 23
What three things should you do once you have established a global default coverage?

• A. Create an ESS job to Monitor Service Request Milestones.
• B. Use Application Composer to include milestones on the Service Request Layout if desired.
• C. Create an ESS job to Aggregate Service Requests.
• D. Use Application Composer to configure warning emails about milestone compliance event

Answer: ABC

NEW QUESTION 24
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

• A. The user doesn't have the role ENABLE_LOCAL£_FILTER_ROLE.
• B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
• C. The profile CS0_ENABLE_KN0WLEDGE_FAV0RITING is set to N.
• D. The batch job for recommendations has not been executed.
• E. The profile CSO_ENABLE_SVC_KMHOME is set to

Answer: A

NEW QUESTION 25
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