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Q25. A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?
A. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
C. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
Answer: D
Q26. A customer with Avaya Aura Contact Center wants to create a script In the Local View. Which three statements are true regarding the Local View? (Choose three.)
A. The Local View can be populated with Contact Center View data.
B. Application Manager Data added to the Local View is automatically updated in the Contact Center View.
C. The Local View can be launched as a stand-alone option from an executable on a user's machine.
D. By default, when the Local View is initially opened it includes the same data as the Contact Center View.
E. New applications created In the Local View may be added to the Contact Center View using the Synchronization View.
Answer: ACE
Q27. In an Avaya SIP Avaya Aura Contact Center (AACC) Installation, you are creating a new agent In Contacl Center Manager Administration (CCMA) with an extension number of 5555.
Which format must be used for entering the SIP URI when using a sip domain of "acmecorp.com"?
A. 5555@sip:acmecorp.com
B. sip:5555@acmecorp.com
C. 5555@acmecorp.com
D. acmecorp.com:sip@5555
Answer: B
Q28. A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.
What is an example of a cumulative data field?
A. Application Name
B. Average Answered Delay
C. Calls Waiting
D. Service Level Threshold
Answer: B
Q29. A customer with Avaya Aura Contact Center has created a script using the following intrinsic:
IF NOT QUEUED THEN
Which type of Intrinsic is being used?
A. Call
B. Skillset
C. Time
D. Traffic
Answer: A
Q30. When more than one agent Is available to receive a call, the agent with the highest priority In the skillet will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?
A. Historical Statistics >Parameters
B. Skillset Definition >Call Age Preference
C. Real Time Statistics>Agent Stat.
D. Global Setting > Agent Order Preference
Answer: D
Q31. When configuring an Access Class within the Access and Partition Management component of Avaya Aura Contact Center, the system presents two options on which to assign permission.
If the supervisor has access to every item on the Launch pad, and if no permissions are granted under the Administration option, what would be the result In terms of access restriction for the user assigned to that Access Class?
A. The user would not be able to create new administrative users.
B. The user would not be able to configure new agents.
C. The user would not be able to acquire Control Directory Numbers (CDN).
D. The user would not be able to access the Audit Trail from the Launch pad.
Answer: A
Q32. A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS
What are two Inputs after the PARAMETERS command? (Choose two.)
A. prompttoplay
B. _c_play_and_collect
C. GIVE IVR WITH VXML TREATMENT
D. Numberofdigits
E. ASSIGN "please enter account number.wav"
Answer: AD