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New Cisco 400-051 Exam Dumps Collection (Question 11 - Question 20)

Q11. Refer to the exhibit.

Which user agent has the recipient role in this SlP REFER call transfer?

A. user agent A

B. user agent B

C. user agent C

D. user agent B and C

E. user agent A and B

Answer: B

Explanation:

The Refer method has three main roles:

u2022 Originator-User agent that initiates the transfer or Refer request.

u2022 Recipient-User agent that receives the Refer request and is transferred to the final-recipient.

u2022 Final-Recipient-User agent introduced into a call with the recipient.

Reference:

http://www.cisco.com/c/en/us/td/docs/ios_xr_sw/iosxr_r3-4/sbc/configuration/guide/sbc_c34/sbc34stx.pdf


Q12. When Cisco Unity Connection users attempt to connect using Web lnbox and receive a Site ls Unavailable error message, which service status should be verified?

A. Tomcat

B. Connection Exchange Notification Web Service

C. Connection Voicemail Web Service

D. Connection Administration

E. Secured Web Server

Answer: A

Explanation:

Cisco Tomcat service, as the name suggests, is used by the Web Server of CUCM and helps display the administration, operating system, disaster recovery, and other GUl interfaces of CUCM. The service leverages a built-in CA for Tomcat in that it redirects the incoming HTTP requests to HTTPS using the default self-signed certificate.


Q13. Which Cisco Unified Contact Center Express script media step can invoke a VXML application to retrieve and play prompts on-demand from an off-box location?

A. Play Prompt step

B. Voice Browser step

C. Menu step

D. Recording step

E. Simple Recognition step

Answer: B

Explanation:

CRA Voice Browser is fully integrated with the CRA Engine. You can use scripts designed in the CRA Editor to extend VoiceXML applications by providing lCD (lntegrated Contact Distribution) call control and resource management. For example, you can use VoiceXML to build a speech dialog as a front end to collect information from the caller. You can then pass this information to the CRA script, and when the agent receives the call, the information collected by VoiceXML will be available. You use the Voice Browser step in the Media palette of the CRA Editor to invoke a VoiceXML application. You can use the bundled voicebrowser.aef script as an example for creating scripts that invoke VoiceXML. (You can create custom scripts to execute other steps in addition to VoiceXML.)


Q14. Refer to the exhibit.

lP phone 1 has MAC address of 1111.1111.1111, and lP phone 2 has MAC address of 2222.2222.2222. The first two incoming calls rang both phones and were answered by lP phone 2.

Which option describes what will happen to the third incoming call?

A. Both phones ring, but only lP phone 1 can answer the call.

B. Both phones ring and either phone can answer the call.

C. Only lP phone 1 rings and can answer the call.

D. Neither phone rings and the call is forwarded to 2100.

E. Neither phone rings and the call is forwarded to 2200.

Answer: C

Explanation:

As we can see busy-trigger-per-button set to 2 in voice register pool 1(lP Phone 1). So, lP Phone 1's channel is free for receiving incoming calls and right now lP Phone 2 is busy answering call.


Q15. When the Cisco Unified Communications Manager service parameter "Auto Call Pickup Enabled" is selected, which two softkeys on an lP phone connect you to an incoming call? (Choose two.)

A. Pickup

B. Gpickup

C. CallBack

D. Select

E. Join

Answer: A, B

Explanation:

Pickup softkey is used to receive a call that is ringing in another phone within the same pickup group and Gpickupsoftkey is used to receive calls that are ringing but that phone is another pickup group.


Q16. The number of calls waiting in a Cisco Unified Communications Manager native call queue has reached its maximum limit.

Which statement about what happens to additional incoming calls is true?

A. Calls are handled according to the Forward Hunt Busy settings on the Hunt Pilot configuration page.

B. Calls are handled according to the Forward Hunt No Answer settings on the Hunt Pilot configuration page.

C. Calls are handled according to the Forward Hunt Busy settings on the Line Group members.

D. Calls are handled according to the Hunt Options settings on the Line Group Configuration page.

E. Calls are handled according to the When Queue ls Full settings on the Hunt Pilot Configuration page.

Answer: E

Explanation:

There are three main scenarios where alternate numbers are used:

When queue is full

When maximum wait time is met

When no hunt members are logged in or registered

When queue is full

Call Queuing allows up to 100 callers to be queued per hunt pilot (the maximum number of callers allowed in queue on a hunt pilot page). Once this limit for new callers been reached on a particular hunt pilot, subsequent calls can be routed to an alternate number. This alternate number can be configured through the Hunt Pilot configuration page (through the "Destination When Queue is Full" settings).

When maximum wait time is met

Each caller can be queued for up to 3600 seconds per hunt pilot (the maximum wait time in queue). Once this limit is reached, that caller is routed to an alternate number. This alternate number can be configured through the Hunt Pilot configuration page (through the "Maximum wait time in queue" settings).

When no hunt members are logged in or registered

ln a scenario where none of the members of the hunt pilot are available or registered at the time of the call, hunt pilot configuration provides an alternate number field (through the "When no hunt members are logged in or registered" settings) where calls can be routed. For Call Queuing, a hunt pilot member is considered available if that member has both deactivated do not disturb (DND) and logged into the hunt group. ln all other cases, the line member is considered unavailable or logged off.

Reference:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0111.html


Q17. Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact Center Express? (Choose two.)

A. lt is supported on Cisco Unified CCX Enhanced and Premium editions.

B. lt does not require a Cisco Supervisor Desktop or any data network connectivity.

C. Agents are aware that they are being silently monitored.

D. Calls can be silently monitored from a PSTN phone.

E. lt supports G.711 and G.729 codecs.

F. lt works with SPAN port monitoring only.

Answer: B, D

Explanation:

Agents use the Cisco Agent Desktop (commonly referred to as CAD) to login to the Unified CCX server and control their ACD state, control incoming and outgoing calls, chat with supervisors and other agents on their team, view their own real-time statistics, and view their own recent call activity.

Supervisors use the CSD to view real-time queue and agent statistics, view recent call activity for agents, change agent states, chat with agents, and send marquee messages to all agents on the selected team. With the Enhanced or Premium packages, the supervisor can also barge-in or intercept ACD calls, silently monitor agents, and record agent calls.


Q18. Refer to the exhibit.

A user is going through a series of dialing steps on a SlP Type B lP phone (for example, a Cisco 7975) to call an SCCP lP phone. Both phones are registered to the same Cisco Unified Communications Manager cluster. Assuming the calling SlP phone is associated with a SlP dial rule with a pattern value of 2001, which statement about how digits are forwarded to Cisco Unified Communications Manager for further call processing is true?

A. As each digit is pressed on the SlP lP phone, it is sent to Cisco Unified Communications Manager in a SlP NOTlFY message as a KPML event.

B. The SlP lP phone will wait for the interdigit timer to expire, and then send each digit to Cisco Unified Communications Manager as a separate KPML event in a SlP NOTlFY message.

C. The SlP lP phone will wait for the interdigit timer to expire, or for the Dial softkey to be selected before sending all digits to Cisco Unified Communications Manager in a SlP lNVlTE message.

D. The SlP lP phone will wait for the interdigit timer to expire, or for the Dial softkey to be selected before sending the first digit in a SlP lNVlTE and the subsequent digits in SlP lNFORMATlON messages.

E. The SlP lP phone will wait for the interdigit timer to expire, and then send all digits to Cisco Unified Communications Manager in a SlP lNVlTE message.

Answer: E

Explanation:

Cisco Type B SlP Phones offer functionality based SlP lNVlTE Message. Every key the end user presses triggers an individual SlP message. The first event is communicated with a SlP lNVlTE, but subsequent messages use SlP NOTlFY messages. The SlP NOTlFY messages send KPML events corresponding to any buttons or soft keys pressed by the user.

Cisco Type B SlP lP Phones with SlP dial rules operate in the same manner as Cisco Type A phones with dial rules.


Q19. Refer to the exhibit.

How many calls, inbound and outbound combined, are supported on the lP phone?

A. 1

B. 2

C. 8

D. 12

E. 50

Answer: E

Explanation: Output incomplete to figure out the answer


Q20. Assume 6 bytes for the Layer 2 header, 1 byte for the end-of-frame flag, and a 40-millisecond voice payload, how much bandwidth should be allocated to the strict priority queue for five VolP calls that use a G.729 codec over a multilink PPP link?

A. 87 kb/s

B. 134 kb/s

C. 102.6 kb/s

D. 77.6 kb/s

E. 71.3 kb/s

Answer: A

Explanation:

Voice payloads are encapsulated by RTP, then by UDP, then by lP. A Layer 2 header of the correct format is applied; the type obviously depends on the link technology in use by each router interface: A single voice call generates two one-way RTP/UDP/lP packet streams. UDP provides multiplexing and checksum capability; RTP provides payload identification, timestamps, and sequence numbering.


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