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Q17. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue? 

A. Hold the Shift key at start up to Safe Boot. 

B. Start the iMac to OS X Recovery and reinstall OS X 

C. Hold Command-S to enter single-user mode, then mo 

D. Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items. 

Answer: A 


Q18. Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac? 

A. Restart from the Recovery System and run Network Utility. 

B. Restart the iMac and reset NVRAM. 

C. Open System Information to verify that the Wi-Fi card is detected. 

D. Open the Network pane of System Preferences and click Assist Me. 

Answer: D 

Reference: https://support.apple.com/en-us/HT202222 


Q19. John wants more information about backing up his data in OS X. You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite? 

A. There is a diagnostic LED on all computers that will flash when the Time Machine backup fails. 

B. John will have to perform a manual check of his backup in order to confirm that the backup was successful. 

C. Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete. 

D. The computer is unusable while completing the first backup. 

Answer: C 


Q20. There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method? 

A. Restore 

B. Disk Utility 

C. Console 

D. Safe Mode 

Answer: D 

Reference: https://support.apple.com/en-us/HT201262 


Q21. Samuel is attempting to restore his MacBook Air (Mid 2013) from his Time Machine backup using the OS X Recovery system. Although he has restored individual files from the Time Machine backup in the past, he is not given the option to Restore from Time Machine while in Recovery. Which of the following questions might help you isolate the issue for Samuel? 

A. "How many times did Time Machine complete an incremental backup of the files?” 

B. "Have you seen the little spinning clock in the menu move?" 

C. "In your Time Machine setup, did you exclude any system files?” 

D. "When was the last time you used Time Machine to back up your files?” 

Answer: B 


Q22. At which stage in the startup process does the Mac know which startup disk to choose? 

A. Firmware 

B. Software 

C. Hardware 

D. Boot Loader 

Answer: D 


Q23. Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response? 

A. "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed.” 

B. “To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X.” 

C. 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running.” 

D. "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs.” 

Answer: A 

Reference: https://www.apple.com/osx/how-to-upgrade/ 


Q24. Sarah cannot remember the iCIoud security code associated with iCloud or have access to any other devices with iCIoud Keychain enabled. What can Sarah do next? 

A. Change the iCIoud password to create a new iCIoud security code. 

B. Reset the iCIoud Keychain because Apple cannot recover a lost code. 

C. Create a new iCIoud Keychain on iCloud.com. 

D. Turn iCIoud Keychain off and on to create a new iCIoud security code. 

Answer: A 

Reference: https://support.apple.com/en-ap/HT203783