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Q11. You are handling IT support for a sales company. One of the sales representatives complains that his laptop does not have a network card. You wish to add one via an expansion slot. What type of expansion card should you use?
A. PCMCIA
B. PCI
C. MCA
D. AGP
Answer: A
Q12. Which of the following devices has a 15-pin 3 row connector?
A. Parallel port
B. Serial port
C. Joystick port
D. VGA monitor
Answer: D
Q13. You are responsible for technical support at a company. An employee complains that they cannot open a particular file. When you see the file in Windows Explorer you note that it is in green. What is causing their problem?
A. The file has been corrupted.
B. The file was encrypted by another user.
C. The file is from an earlier version of Windows.
D. The file was created by another user.
Answer: B
Q14. You have an older Windows 98 computer. You wish to upgrade to Windows Vista Home Basic. What must you do?
A. First upgrade to Windows XP Home, then upgrade to Vista Home Basic.
B. First upgrade to Windows 2000 then upgrade to Vista Home Basic.
C. Simply buy and install the Windows Vista Home Basic Upgrade.
D. First upgrade to Windows XP Pro, then upgrade to Vista Home Basic.
Answer: A
Q15. You work as an IT Technician for company.com Inc. John, a trainee, wants to know about the types of network cards that can be used in laptops. Which of the following are the standards of wireless networks? Each correct answer represents a complete solution. Choose two.
A. Bluetooth
B. 802.11g
C. IrDA
D. IEEE 1284
Answer: A,B
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Q16. Which of the following are Internet standard protocols for email retrieval? Each correct answer represents a complete solution. Choose two.
A. IMAP4
B. POP3
C. SMTP
D. SNMP
Answer: A,B
Q17. You need to alter disk partitions in Windows XP prior to upgrade to Windows Vista. Which Windows utility should you use for this?
A. Disk Defragmenter
B. The Registry
C. Disk Management
D. System Configuration Utility
Answer: C
Q18. You work as a technician for Tech Perfect Inc. You are copying some important data file from one folder to another in a computer running Windows XP Professional. You are using command prompt for copying those files. You want to verify files after being copied. Which of the following switches will you use with the COPY command to accomplish the task?
A. /b
B. /y
C. /a
D. /v
Answer: D
Q19. Which of the following is a file management tool?
A. Windows Explorer
B. Device Manager
C. MSCONFIG
D. Defrag
Answer: A
Q20. Which of the following interfaces is the current standard for digital LCD monitors?
A. DVE
B. SVGA
C. VGA
D. DVI
Answer: D