The Down To Date Guide To OmniStudio-Consultant Answers

NEW QUESTION 1
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers

• A. OmniStudio Action
• B. Calculation Procedure
• C. Calculation Matrix
• D. DataRaptor Transform

Answer: BC

NEW QUESTION 2
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

• A. User Roles
• B. Conditional Views
• C. Script Configuration
• D. Script Profiles

Answer: B

NEW QUESTION 3
Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers

• A. Error conditions
• B. User input fields
• C. Links or images
• D. Text formatting
• E. Table formatting

Answer: CDE

NEW QUESTION 4
A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?

• A. DataRaptor Extract with Chaining
• B. DataRaptor Turbo Extract
• C. Calculation Procedure and DataRaptor Turbo Extract
• D. Integration Procedure and DataRaptor Turbo Extract

Answer: D

NEW QUESTION 5
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

• A. Loop Block
• B. Batch Action
• C. Conditional Block
• D. DataRaptor Transform Action

Answer: A

NEW QUESTION 6
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution? Choose 2 answers

• A. HTTP
• B. Response
• C. DataRaptor Post
• D. DataRaptor Extract

Answer: CD

NEW QUESTION 7
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

• A. Pass the process type as an input parameter.
• B. Add more conditional views to branch the OmniScript into logical sections.
• C. Add more Step elements to create shorter pages.
• D. Create a specific OmniScript for each business process.

Answer: B

NEW QUESTION 8
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?

• A. DataRaptor Load
• B. DataRaptor Extract
• C. DataRator Turbo Extract
• D. DataRaptor Transform

Answer: D

NEW QUESTION 9
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
• Approve
• Print for Review
• Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

• A. Salesforce list view with custom buttons/links
• B. Multiple FlexCards with single action
• C. OmnlScript with multiple Step elements
• D. Single FlexCard with multiple actions

Answer: D

NEW QUESTION 10
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

• A. Omniscript
• B. Lightning web components
• C. Visualforce Page
• D. FlexCards

Answer: B

NEW QUESTION 11
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
• Minimize implementation time
• Ensure end-user processes are as simple as possible
• Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers

• A. Replace existing APEX using DataRaptors and HTTP Actions
• B. Create new LWC templates for branding and styling
• C. Implement FlexCards and OmniScripts for the front-end
• D. Use existing APEX classes as data sources

Answer: AC

NEW QUESTION 12
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

• A. Policies including type, issue date, amount
• B. Terms and Conditions for each policy
• C. Guided troubleshooting process
• D. Customer name, title, phone, email

Answer: AD

NEW QUESTION 13
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
• Step 1: account name and legal number
• Step 2: billing cycle and monthly due date
• Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers

• A. Create a reusable OmniScript for this process
• B. Use a single DataRaptor to save the information
• C. Combine the three steps into one step
• D. Configure the save for later property

Answer: BC

NEW QUESTION 14
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
• A view with information about a customer account
• A list of contacts and cases associated with the account
• All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

• A. Customer IntellView
• B. Lightning Record Page
• C. OmniScript
• D. FlexCards

Answer: D

NEW QUESTION 15
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

• A. Redirect
• B. Event
• C. Navigate
• D. URL

Answer: C

NEW QUESTION 16
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

• A. DataRaptor Turbo
• B. DataRaptor Extract
• C. DataRaptor Load
• D. DataRaptor Transform

Answer: B

NEW QUESTION 17
which Action element redirects the user outside an LWC OmniScript?

• A. Response
• B. Done
• C. Post to Object
• D. Navigate

Answer: D

NEW QUESTION 18
what can a DataRaptor Extract do?

• A. Create data in multiple related objects
• B. Extract data from a spreadsheet
• C. Retrieve data from multiple related objects
• D. Load data from external sources

Answer: C

NEW QUESTION 19
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements? Choose 3 answers

• A. OmniScript
• B. Interaction Launcher
• C. FlexCards
• D. OmniStudio Action
• E. DataRaptor

Answer: ACE

NEW QUESTION 20
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
• Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
• Create a case for an account team member to follow up.
• Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'

• A. Radio Group, Remote Action, and Messaging Action
• B. Multi-Select, Remote Action, and Email Action
• C. Radio Group, DataRaptor Post Action, and Email Action
• D. Edit Block, DataRaptor Post Action, and Messaging Action

Answer: C

NEW QUESTION 21
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