The Latest Guide To 1z0-1003-20 Practice Test

NEW QUESTION 1
A technician has been assigned a scheduled activity that he or she needs to perform later in the day.
Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity.
Which option would enable them to account for their time performing these tasks?

• A. selecting "Prework" from within the activity In OFSC Mobility
• B. adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility
• C. creating a "start-after" link template between the preliminary work and the scheduled work
• D. creating a "start-before" link template between the preliminary work and the scheduled work

Answer: B

Explanation:
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm

NEW QUESTION 2
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?

• A. Go to Configuration > Business Rules and modify the Capacity intervals.
• B. Go to Configuration and add a new Capacity Category.
• C. Go to Configuration > Capacity Categories and add or edit time slots.
• D. Go to Configuration > Display and modify the "Quota Settings".

Answer: D

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#work

NEW QUESTION 3
You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?

• A. <time>2017-04-07T14:40:00-0500</time>
• B. <time>2017-04-07T14:40:00Z</time>
• C. <time>20l7-04-07T14:40:00ET</time>
• D. <time>2017-04-07T14 :40:00-05:00</time>

Answer: C

NEW QUESTION 4
A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?

• A. Password must contain upper and lowercase letters.
• B. Password must contain special symbols.
• C. Password must differ from old password.
• D. Password must not contain more than X characters.
• E. Password must not contain personal details.
• F. Password must contain letters.

Answer: BCEF

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf

NEW QUESTION 5
Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

• A. Enable the 'Allow activity move via chat" for the "Technician" User Type.
• B. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.
• C. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.
• D. Enable the "Allow inventory move via chat" for the "Technician" User Type.

Answer: C

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAUTY/FAUTY.pdf (19)

NEW QUESTION 6
Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze
On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?

• A. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
• B. Set a condition within the VoD Service Trial property to limit visibility.
• C. Use a regular expression to limit valid entries to "Gold" only.
• D. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.

Answer: B

NEW QUESTION 7
A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?

• A. Enable the 'Install' action within the Start Activity context.
• B. Enable the 'Install' action within the Edit/View Activity context.
• C. Enable the 'Install' action within the Add/Details Inventory context.
• D. Enable the 'Install' action within the Inventory Grid context.

Answer: C

NEW QUESTION 8
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?

• A. Home zone radius = 5 miles with overstep weight 4
• B. Home zone radius = 5 miles with overstep weight 9999
• C. Home zone radius = 5 miles with overstep weight 2000
• D. Home zone radius = 5 miles with overstep weight 600

Answer: A

NEW QUESTION 9
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?

• A. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
• B. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
• C. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
• D. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

Answer: D

NEW QUESTION 10
Which two default attributes serve as stand-alone keys for work zones?

• A. Service Code
• B. Completion Code
• C. Fault code
• D. Zip code
• E. Travel area
• F. City

Answer: DE

NEW QUESTION 11
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?

• A. Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
• B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
• C. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
• D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.

Answer: AB

NEW QUESTION 12
Your customer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?

• A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
• B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
• C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status Failed".
• D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

Answer: B

NEW QUESTION 13
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?

• A. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
• B. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
• C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
• D. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.

Answer: B

NEW QUESTION 14
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

• A. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1.
• B. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.
• C. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'.
• D. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.

Answer: A

NEW QUESTION 15
A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route on their mobile device.
How do you use filters to satisfy this requirement?

• A. Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• B. Create an activity filter with "Activity location < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• C. Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• D. Create an activity filter with "Position in route < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

Answer: A

NEW QUESTION 16
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?

• A. Enable Reoptimization within the routing plan, then select "Reduce overdue."
• B. Enable Reoptimization within the routing plan, then select "Assign overdue activities."
• C. Enable Reoptimization within the routing plan, then select "Reduce overtime "
• D. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
• E. Enable Reoptimization within the routing plan, then select "Optimize routes."

Answer: B

Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/farcu/using-routing-cloud-service.pdf

NEW QUESTION 17
You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity An installation activity with no SLA is assigned to a resource for tomorrow.
Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?

• A. A jeopardy warning will be displayed on Time/List/Map Views only.
• B. A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.
• C. A jeopardy warning will be displayed on the Resource Tree only
• D. A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow.
• E. A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.
• F. A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.

Answer: CF

NEW QUESTION 18
Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.
Which configuration supports this requirement?

• A. Add the "Activity" property to the Request Grid context in Mobility.
• B. Add the appropriate activity properties to the Request Grid context in Mobility.
• C. Add the "Activity" property to the "Identify service request by" identifier context.
• D. Add the appropriate activity properties to the "Identify service request by" identifier context.

Answer: A

NEW QUESTION 19
Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?

• A. Overtime cost
• B. Number of activities
• C. Travel time cost
• D. Working hours cost
• E. Hours
• F. Time percent

Answer: BCE

NEW QUESTION 20
Which two customer requirements are solved using work skills?

• A. Activity assignments result in the least amount of travel time possible.
• B. Field resources are assigned certain activities based on the level of tenure they have at the company.
• C. Activity assignments do not result in overtime.
• D. Activities that have building access restrictions are only routed to resources that have access to the building.

Answer: CD

NEW QUESTION 21
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