What Realistic 1z0-1003-20 Exam Dumps Is

NEW QUESTION 1
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

• A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
• B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
• C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
• D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

Answer: D

NEW QUESTION 2
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?

• A. Create a 'start-after' link template between the preliminary work and the scheduled work.
• B. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).
• C. Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service Cloud (OFSC).
• D. Create a 'start-before' link template between the preliminary work and the scheduled work.

Answer: D

NEW QUESTION 3
Which two statements are true regarding filter functionality within OFSC?

• A. Filters can be created where only certain User Types can see and interact with them.
• B. Filters can be used in conjunction with activities, resources, and inventory.
• C. If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered.
• D. After a filter has been created and saved, you cannot change the entity to which it is associated.

Answer: AC

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FARCU/FARCU.pdf

NEW QUESTION 4
Which three statements are true regarding resource calendar options?

• A. Shifts can be used within a variety of work schedules.
• B. Nonworking time is used to identify known absences such as vacations or holidays.
• C. Nonworking reasons are set by default and cannot be modified.
• D. Holidays for calendars are defined using the configuration option of Holidays.
• E. Work Schedules can contain combinations of shifts and nonworking times.
• F. Working time can contain multiple work schedules.

Answer: ACE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (278)

NEW QUESTION 5
A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

• A. Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.
• B. Deselect 'Use durations reported to enhance company-wide estimations' setting on the Resource Type configuration screen.
• C. Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.
• D. Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.

Answer: C

NEW QUESTION 6
A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

• A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
• B. Resource start location = office depot, Resource end location = home, resource type features » working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
• C. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
• D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.

Answer: A

NEW QUESTION 7
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

• A. Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
• B. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
• C. OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
• D. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

Answer: A

NEW QUESTION 8
Which two statements are true regarding OIC-OFSC integration?

• A. The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.
• B. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.
• C. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.
• D. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.
• E. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.

Answer: CE

NEW QUESTION 9
Which two problems related to time slot-based quota can you overcome when using the based booking approach with customized booking Intervals?

• A. quota for extended activities being consumed from a single, shorter time slot
• B. managing quota and capacity for service windows
• C. average quota and capacity calculation for time slots
• D. overlapping time slots stranding quota

Answer: BD

Explanation:
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACCU/FACCU.pdf

NEW QUESTION 10
When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?

• A. Option A
• B. Option B
• C. Option C
• D. Option D
• E. Option E

Answer: D

NEW QUESTION 11
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?

• A. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
• B. Add the "Shift" property to the resource daily extract configuration.
• C. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
• D. Add the "Activity by Statuses" report to the Schedule Report menu item.

Answer: A

NEW QUESTION 12
You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.
Which step is required to force a valid email address?

• A. Add a property hint that explains the proper format.
• B. Choose "Email" from the GUI drop-down list.
• C. Enter an appropriate regular expression to validate entries.
• D. Enter the appropriate XSL transformation code to force valid entries.

Answer: B

Explanation:
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm

NEW QUESTION 13
Identify three examples of how filters are utilized within Oracle Field Service Cloud.

• A. Define activity and/or resource assignment preferences within Routing Plans.
• B. Display only certain users within the Users screen.
• C. Restrict the number of activities that appear on resources' routes.
• D. Display only certain resources within the Daily view.
• E. Display only certain activities or resources within the List View.

Answer: ABE

Explanation:
https://docs.oracle.com/cloud/february2016/fieldservicecs_gs/FAADU/Administration.htm

NEW QUESTION 14
Which statement is correct regarding the capabilities of 'reoptimization' within an Oracle Field Service Cloud (OFSC) routing plan?

• A. Reoptimization can be enabled for manual, once-a-day, recurrent, immediate and sequential routing plan
• B. ^j
• C. 'Minimize summary travel1 is one of the selectable goals within the Reoptimization section of a routing plan.
• D. In general, the higher the reoptimization penalty % is set, the less impact reoptimization will have on activities already assigned to routes.
• E. Reoptimization filters are used to specify the costs of not assigning certain types of activities as well as lateness tolerances.

Answer: A

NEW QUESTION 15
When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice?

• A. Select the 'Dynamic' option when specifying the filter conditions.
• B. Select the 'Is not empty' option when specifying the filter conditions.
• C. Select the 'Contains' operator option when specifying the filter conditions.
• D. Select the 'In' operator option when specifying the filter conditions.

Answer: B

NEW QUESTION 16
Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked. Identify the correct setup for the link template.

• A. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• B. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• C. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• D. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Answer: A

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/facmu/working-with-activities.html#t_createActivityLin

NEW QUESTION 17
A utility company sees several "New Connect" activities being dropped into the routing bucket during the day. They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity
They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?

• A. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Low".
• B. Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".
• C. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "High".
• D. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for "New Connect" in activities in the routing bucket to "Normal”.

Answer: D

NEW QUESTION 18
Which statement is true regarding Travel Areas in OFSC?

• A. Travel Areas define a company's serviceable geography and are made up of groups of work zones.
• B. A Travel Area can be assigned to a bucket or a resource.
• C. Travel between work zones within different Travel Areas will not be calculated for statistical use.
• D. A given work zone can be assigned to multiple Travel Areas.
• E. Statistics are calculated using the travels between Travel Areas.

Answer: A

Explanation:
Reference https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FAADU/Administration.htm#FAADUViewTrave

NEW QUESTION 19
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

• A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
• B. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views.
• C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
• D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Answer: CD

NEW QUESTION 20
A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?

• A. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
• B. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.
• C. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
• D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.

Answer: C

NEW QUESTION 21
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