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Q31. A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined that it is not a carrier issue. Which of the following should the technician perform FIRST?
A. Verify data connectivity
B. Reformat the MicroSD card
C. Replace the SIM card
D. Perform a soft restore
Answer: A
Q32. A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue?
A. WiFi analyzer
B. Loopback plug
C. Signal booster
D. Packet sniffer
Answer: A
Q33. A user states that when typing in directions on a navigation website, the map is not viewable in a newer web browser. The technician runs updates to Java, but is still unable to view the map. The technician should change which of the following Internet Options?
A. Compatibility view
B. Manage add-ons
C. Clear browser cache
D. Pop-up blocker
Answer: A
Q34. A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue?
A. Automated system recovery
B. Emergency repair disks
C. FIXBOOT
D. Safe mode
Answer: D
Q35. An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user?
A. Power user
B. Administrator
C. Standard
D. Guest
Answer: A
Q36. A user wants to be able to access email from all devices. Which of the following formats should be used to allow this synchronization?
A. SMTP
B. iCal
C. POP3
D. IMAP
Answer: D
Q37. Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO).
A. Windows 7 Home Premium
B. Windows Vista Business
C. Windows XP Home
D. Windows XP Professional 64-bit
E. Windows XP Media Center
Answer: A,B
Q38. A user needs their email set up on their iOS device. The email needs to synchronize all changes made with the server and the PC. Which of the following would the technician use to accomplish this?
A. IMAP
B. SMTP
C. SMNP
D. POP3
Answer: A
Q39. An administrator must upgrade multiple workstations with a new image being deployed using Windows Deployment Services. Which of the following client-side boot methods initiates the deployment of the new image?
A. USB flash drive
B. CD-ROM
C. PXE
D. GRUB
Answer: C
Q40. A technician has just upgraded RAM on a user’s workstation from 4GB to 8GB. The technician now wants to adjust the page file size on the system to the recommended Microsoft settings. Which of the following should be entered for the “Min” portion of the
page file setting if using these best practices?
A. 4096MB
B. 8192MB
C. 12288MB
D. 16328MB
Answer: C