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2021 Nov 220-902 answers
Q161. After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this?
A. Component Management
B. Startup Repair
C. Device Manager
D. Task Manager
Answer: B
Q162. A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop?
A. Re-join the computer to the domain
B. Reboot the PC as the domain will automatically rebuild the relationship
C. Update the BIOS using the latest version
D. Run CHKDSK
Answer: A
Q163. A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue?
A. Disconnect power before inspecting the CRT power supply
B. CRT monitors should be serviced by qualified personnel
C. Have compressed air available to clear out the debris
D. Wear safely goggles to protect from the cathodes
Answer: B
Q164. A technician is navigating through a Windows OS via command prompt. The technician needs to display the content of a folder. Which of the following is the BEST option for accomplishing this task?
A. dir
B. ls
C. rd
D. cmd
Answer: A
Q165. A technician needs to perform a backup while a system is running. Which of the following services allows this task to be accomplished?
A. Robocopy
B. Shadow copy
C. Xcopy
D. System restore
Answer: B
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Q166. A technician has upgraded four computers and would like to securely repurpose the hard drives for later use. Which of the following should the technician do to the drives to prepare them for later use?
A. chkdsk
B. Degauss
C. Quick format
D. Drive wipe
Answer: D
Q167. A company is concerned about users tailgating into restricted areas. In order to prevent unauthorized users from following others, which of the following should be implemented?
A. Biometric locks
B. CCTV
C. Mantraps
D. Badge readers
Answer: C
Q168. A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future?
A. Check the “Reconnect at logon” checkbox for the mapped network drive
B. Connect all computers in the office to UPS devices
C. Re-map the mapped network drive with the domain administrator account
D. Replace the hard drives on the file server hosting the shared files
Answer: A
Q169. A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps recently. Which of the following might be the cause of the issue?
A. Slow data speeds
B. Defective SD card
C. Unauthorized root access
D. Signal drop or weak signal
Answer: C
Q170. A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts. After removing some of the recently installed applications, the issue persists. Which of the following tools could the technician use to troubleshoot the problem while preventing data loss?
A. Factory restore
B. SecureBoot
C. msconfig
D. diskpart
Answer: C