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2021 Dec 220-902 braindumps

Q81. A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST? 

A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut. 

B. Install a USB wireless card to ensure that Windows networking is working properly. 

C. Open the laptop and reseat the network card and both antennas. 

D. Download and install the latest wireless driver from the manufacturer’s website. 

Answer: A 


Q82. A technician’s is onsite troubleshooting a user's issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation? 

A. Let the call go to voicemail and respond when time permits. 

B. Leave the current appointment to assist the calling customer. 

C. Ignore the call and continue with the scheduled itinerary. 

D. Apologize to the customer and answer the call. 

Answer: A 


Q83. A technician recently replaced a user’s monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue? 

A. Lower refresh rate 

B. Lower the resolution 

C. Raise the resolution 

D. Increase refresh rate 

Answer: A 


Q84. A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented? 

A. Message of the Day 

B. Email lists 

C. Company forums 

D. Regular user education 

Answer: D 


Q85. The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of: 

A. overheating. 

B. incompatible RAM. 

C. a faulty hard drive. 

D. a bad internal USB hub. 

Answer: A 


Far out 220-902 free practice test:

Q86. An end user has reported not receiving emails sent by a specific customer. Which of the following is the MOST likely cause of this issue? 

A. The HIPS device is blocking the messages 

B. The access control list is blocking the messages 

C. The email filter has quarantined the messages 

D. The firewall is blocking the sender’s email address 

Answer: C 


Q87. A technician is working a trouble ticket for a user. After addressing the issue, the technician asks the user to verify functionality. The user confirms the system is functioning, but the computer’s speakers now emit an irritating noise. The technician states this is a byproduct of the solution, and the user will eventually get used to the noise. Which of the following professionalism principles is the technician failing to address? 

A. Avoiding being judgmental 

B. Avoiding dismissal of the customer’s problems 

C. Avoiding an argument with the customer 

D. Maintaining a positive attitude 

Answer: B 


Q88. An IT manager needs to reimage 30 computers in a lab. The image has already been created and is ready to be deployed via the network. Which of the following tasks should be completed FIRST? 

A. Boot from PXE. 

B. Install Windows using DVD. 

C. Reboot computers with USB drive. 

D. Press F8 while rebooting. 

Answer: A 


Q89. A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs? 

A. Prebuilt image using PXE 

B. Single solid state/flash drive with answer file 

C. Hot swappable image drive 

D. Internal hard drive partition with the image 

Answer: A 


Q90. Which of the following is the FASTEST way for a user to synchronize data between an iPhone and a work PC? 

A. Transfer data via WiFi Direct to the user’s laptop. 

B. Use Bluetooth to share data from the phone. 

C. Connect the iPhone’s USB cable and use iTunes. 

D. Copy the data from the phone to a MicroSD card. 

Answer: C