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New Microsoft MB2-877 Exam Dumps Collection (Question 1 - Question 10)

Question No: 1

ur company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks.

Which two statements are true? Each correct answer presents a complete solution.

A. You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.

B. The duration is the sum of the duration for all services that are included in the incident type.

C. The duration is the sum of the duration for all the service task types that are included in the incident type.

D. You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.

Answer: C,D

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types


Question No: 2

ich work order status value indicates that a technicianu2021s work is ready for review and approval?

A. Closed u2013 Posted

B. Closed u2013 Completed

C. Open u2013 Completed

D. Open u2013 Posted

Answer: C


Question No: 3

u restore Resource Schedule Optimization. You need to optimize individual resource schedules.

What should you do?

A. In Field Service Administration, locate a Resource record and select Optimize Schedule.

B. From the schedule board, right-click a Resource record and select Optimize Schedule.

C. From the schedule board, click Actions and select Optimize Schedule.

D. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.

Answer: C


Question No: 4

You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.

How should you configure the products?

A. On the Work Order Type record, set the value of Product to Customer Asset to Yes.

B. On the Incident Type record, set the value of Product to Customer Asset to Yes.

C. On the Product record, set the value of Convert to Customer Asset to Yes.

D. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.

Answer: C

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer-assets


Question No: 5

u use Schedule Assistant to schedule work orders.

Which three constraints can you apply? Each correct answer presents a complete solution.

A. Radius

B. Team

C. Roles

D. Customers

E. Sites

Answer: A,B,C


Question No: 6

field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.

What should the dispatcher do?

A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.

B. On the work order form ribbon, click Get Driving Directions.

C. From the schedule board, click Actions and select Get Driving Directions.

D. Select a work order from any view. On the ribbon, click Get Driving Directions.

Answer: C


Question No: 7

ich two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.

A. Resco Woodford

B. Field Service u2013 Administrator

C. Package Deployer

D. Field Service project

Answer: A,B

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the-mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford- solution


Question No: 8

company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients. You need to organize work orders and resources automatically by geography.

Which three actions should you perform? Each correct answer presents part of the solution.

A. Create an enterprise agreement with Microsoft Bing maps.

B. Geocode the service activity.

C. Configure a radius constraint for work orders.

D. Set up an account record for the company with a valid address.

E. Enable the map feature.

Answer: A,B,E


Question No: 9

r which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service? Each correct answer presents a complete solution.

A. Add inventory to a warehouse.

B. Add or subtract inventory to or from a warehouse.

C. Transfer a product from a warehouse to a truck.

D. Purchase products to sell to a customer.

Answer: A,D

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order


Question No: 10

at are the steps in the purchase order process?

A. Submit, Approval, Review, Receive, Bill

B. Submit, Approval, Receive, Bill

C. Draft, Approval, Submit, Review, Receive, Bill

D. Draft, Approval, Submit, Receive, Bill

Answer: D

Explanation:

References:

https://neilparkhurst.com/2021/02/27/mb2-718-certification-microsoft-dynamics-365-customer-service-field-service-purchasing/


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