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Q17. Your company is investigating the possibility of moving its customer service management system to a cloud service provider. The sales rep for the cloud service provider has presented many advantages that would benefit your company. What would be a potential drawback of moving the CRM from your current in-house solution? 

A. If your company’s Internet service is interrupted for any reason at any time, you will not have access to the CRM. 

B. More company employees will have access to the system, which could result in unauthorized access to confidential data 

C. Special equipment will need to be purchased and maintained in your office in order to access and maintain the CRM once it is migrated to the hosted cloud service. 

D. Migrating the CRM to the cloud service provider will eliminate several jobs in your customer service department because their job roles will no longer be required. 

Answer: A 


Q18. Sally is a network technician at Acme Corporation. She has been directed to configure the network adapter for a company laptop so that it can be used to connect to the company network and the Internet. What is one of the required TCP/IP settings that she will need to configure? 

A. MAC address 

B. Default gateway 

C. Workstation name 

D. Loopback address 

Answer: B 


Q19. Cloud-computing enables mobile devices to provide users with access to a wide variety of applications and services. Which of the following is a disadvantage of mobile devices? 

A. Mobile devices cannot accommodate Web browsing. 

B. Mobile devices cannot easily be used for checking e-mail. 

C. Mobile devices cannot access software hosted on remote servers. 

D. Mobile devices cannot accommodate large database installations or applications. 

Answer: D 


Q20. To restore a backup file on a Windows-based computer, you: 

A. Use the Disk Management utility in the Microsoft Management Console (MMC). 

B. Use the BackupandRestore utility in the Control Panel. 

C. Use Device Manager in the Control Panel. 

D. Extract the backed-up file. 

Answer: B 


Q21. The capabilities of cellular networks have improved greatly since their original development for analog voice phone calls. Most recently, fourth-generation (4G) wireless supports a variety of data- intensive needs. A benefit of 4G networks is that they: 

A. Use spread-spectrum technology to ensure high transmission rates. 

B. Provide fast transmission rates equivalent to DSL or broadband-cable. 

C. Provide fast transmission rates equivalent to high-speed dial-up connections. 

D. Enable bandwidth throttling, allowing the user access to unrestricted download speeds. 

Answer: B 


Q22. What should be your first step when troubleshooting a network connection that uses a cable modem? 

A. Ping the proxy server. 

B. Ping the default gateway. 

C. Ping local devices using their DNS names. 

D. Ping local devices using their IP addresses. 

Answer: D 


Q23. Which term describes the practice of actively collecting wireless networking data from companies and individuals? 

A. War driving 

B. Spear phishing 

C. Dictionary attack 

D. Social engineering 

Answer: A 


Q24. Which type of attack involves the installation of malicious code on personal computers or servers that redirects Internet traffic from a legitimate  Web site to an identical-looking but malicious imposter Web site? 

A. Pharming 

B. Spoofing 

C. Phishing 

D. Replay 

Answer: A