Up To Date 1z0-1064 Preparation 2021

NEW QUESTION 1
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

• A. In Advanced Search, confirm Record Set = Assigned to Me.
• B. Change the section identified with Status = New
• C. In Advanced Search, save and select the “Set as Default” box.
• D. In Advanced Search, select Action > Update.
• E. Click the Show Advanced Search icon.
• F. In Advanced Search, Add Channel Type = Web.

Answer: ABCEF

NEW QUESTION 2
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

• A. It allows edits to dashboard pages.
• B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
• C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
• D. In includes a preview option for all standard and custom object pages.

Answer: B

NEW QUESTION 3
Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A. Use the “Manage Service Assignment Rules” task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
• B. Use the “Manage Service Request Assignment Object” task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
• C. Use the “Manage Service Assignment Rules” task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• D. Use the “Manage Service Request Assignment Object” task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

Answer: D

NEW QUESTION 4
In which three situations can default coverage be applied?

• A. globally, to all service requests that do not have any other coverage
• B. for a specific SR category
• C. for a specific SR status
• D. for a specific period of time
• E. to a specific customer account

Answer: ABD

NEW QUESTION 5
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one. Which statement is true?

• A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
• B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
• C. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
• D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Answer: D

NEW QUESTION 6
What should you do to enable Password Reset in Digital Customer Service (DCS)?

• A. Add the Password Reset component to your DCS application.
• B. Instruct users that they can only change their password by chatting with an agent.
• C. Enable the “Password Reset” option in the User Administration component.
• D. Obtain the Change Password Link and add it to your DCS page.

Answer: D

NEW QUESTION 7
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

• A. URLs
• B. Tables
• C. Images
• D. Variables
• E. Text
• F. Other SmartText entries

Answer: BDEF

NEW QUESTION 8
Milestones are not getting applied to service requests in the customer environment. Identify three causes.

• A. The scheduled process has not been set up.
• B. The Starts When criteria of the milestones is not True.
• C. No default coverages are set up.
• D. Entitlement rules are not valid for the service request.

Answer: ABC

NEW QUESTION 9
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

• A. You have not enabled the Computer Telephony Integration (CTI) service.
• B. The only toolbar enabled is the default one, and you must configure at least two.
• C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
• D. The signed-in user does not have the appropriate access privileges to a toolbar.
• E. You entered a toolbar height that is not more than 70 pixels.

Answer: AC

NEW QUESTION 10
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A. Add an extension column to the milestone object to hold the warning threshold value.
• B. Configure an analytics report showing milestones in warning status.
• C. Specify the warning threshold for the milestone in the standard coverages.
• D. Create standard text to be posted to the message thread.
• E. Configure the email template to be used for notification.
• F. Configure an object workflow action to send the email when the milestone status changes to warning.

Answer: BCE

NEW QUESTION 11
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”.
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

• A. Title, Status
• B. Title
• C. Title, Category, Severity, Status
• D. Title, Status, Problem Description
• E. Title, Category, Severity

Answer: C

NEW QUESTION 12
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

• A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
• D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

Answer: B

NEW QUESTION 13
Which two are required to publish a completed Digital Customer Service (DCS) application?

• A. a single “publish” action to complete the task
• B. nothing (DCS applications are always available to all users.)
• C. moving the application to Staging and subsequently to Production status
• D. system administrator approval

Answer: BC

NEW QUESTION 14
Your customer has three service request child categories under the top-level service request category “Accounts”:
Basic Accounts
You now want to disable the “Silver Accounts” category. Which option meets the requirement?

• A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the “Accounts” category and deselect the “Active” Column.
• B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Silver Accounts” Category and expand it, click the “Inactive” button.
• C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Gold Accounts” and “Basic Accounts” child categories and click the “Inactive” button.
• D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the “Accounts” Category and expand it, select the “Silver Accounts” child category and deselect the “Active” Column.

Answer: B

NEW QUESTION 15
Which option describes the automated page presentation for incoming calls?

• A. a feature that displays a caller-appropriate application page based on your customer’s native languagewhen you answer your phone
• B. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
• C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
• D. a feature that displays a detailed caller profile based on your customer’s country when you answer your phone

Answer: D

NEW QUESTION 16
Select three correct limits and restrictions when importing data from a file.

• A. Both create and update operations are available for imported records.
• B. By default, the import starts immediately after it is activated.
• C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
• D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
• E. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: ABC

NEW QUESTION 17
You have just created a new Digital Customer Service (DCS) application and now you need to add a
user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

• A. Configure the self-registrations to restrict registration to only existing Contacts.
• B. Configure your self-registrations so that they are automatically approved.
• C. Enable the self-registration steps in the “Manage Digital Customer Service Registration Profile Options” task.
• D. Disable the anonymous access option in your DCS application.

Answer: ABD

NEW QUESTION 18
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A. It does not require matching passwords between Engagement Cloud and DCS.
• B. It is configured exclusively via the Engagement Cloud Security Console.
• C. It enables anonymous users to search the DCS knowledge base.
• D. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

Answer: BC

NEW QUESTION 19
Digital Customer Service application configuration settings in json.cfg include which four options?

• A. Default communication preferences
• B. Knowledge management language locales
• C. Default chat channel preferences
• D. Service request links
• E. Knowledge management article links
• F. Product and category filtering
• G. Default notification preferences
• H. Default timezone

Answer: BDEF

NEW QUESTION 20
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A. Multiple users cannot use your sandbox at the same time.
• B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
• C. Your changes won’t be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• D. Your changes are isolated and do not impact other users’ configuration environments or the production environment.

Answer: CD

NEW QUESTION 21
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