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Q21. A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause?
A. Duplex unit
B. Toner cartridge
C. Imaging drum
D. Pickup rollers
Answer: C
Q22. A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?
A. Look for the setting in control panel
B. Toggle the dual display function key
C. Change the screen orientation
D. Reboot the laptop
Answer: B
Q23. A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?
A. Change the screen orientation
B. Replace the video card
C. Connect an external monitor
D. Update the video card drivers
Answer: A
Q24. An office printer that was working earlier in the day is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self-diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?
A. The printer's IP address has changed.
B. The network print spooler service has been restarted.
C. "Perform Printer Maintenance" message is displayed on the printer’s LCD panel.
D. Two or more users sent print jobs simultaneously, causing a print collision.
Answer: A
Q25. Which of the following is the form factor of a standard Parallel connector?
A. DB-9
B. DB-15
C. DB-25
D. DIN-6
Answer: C
Q26. A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?
A. Use a USB to RJ-45 dongle
B. Enable Bluetooth
C. Enable NIC teaming
D. Replace the motherboard
Answer:: A
Q27. A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the following is the MOST likely cause?
A. Weak RF signals
B. Out of date Ethernet driver
C. Enabled MAC filtering
D. Duplicate IP addresses
Answer:: A
Q28. Which of the following uses a single connector to deliver both video and audio?
A. DVI
B. Serial
C. VGA
D. HDMI
Answer: D
Q29. Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (Select TWO).
A. Light Emitting Diode
B. In-Plane Switching
C. Plasma
D. Twisted Nematic
E. Cold Cathode Fluorescent Lamp
Answer: A,B
Q30. A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?
A. Poor paper quality
B. Incorrect paper size
C. Defective duplexer
D. Worn feed rollers
Answer: D