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2021 Mar 220-902 sample question
Q51. A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue?
A. Turn on windows firewall
B. Click the unsubscribe link in the spam
C. Run an anti-spyware scan
D. Install privacy filter
Answer: C
Q52. A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not run correctly and is reporting that the .dll is missing. Which of the following tools would the technician use to complete the import of the .dll?
A. gpresult
B. msconfig
C. regedit
D. gpupdate
E. regsrv32
Answer: E
Q53. Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue?
A. PRAM needs to be reset
B. iCloud is corrupted
C. The router needs to be rebooted
D. The upgrade needs to be uninstalled
Answer: A
Q54. An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?
A. Proper lighting
B. Paper levels
C. Physical obstructions
D. Printer share name
Answer: C
Q55. A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn’t report those problems. Which of the following features in Windows 7 may be responsible for this problem?
A. System Protection settings
B. User Account Control
C. Action Center
D. Data Execution Prevention
Answer: B
Renovate 220-902 practice exam:
Q56. A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented?
A. Message of the Day
B. Email lists
C. Company forums
D. Regular user education
Answer: D
Q57. A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without
anyone’s knowledge. Which of the following would prevent this from occurring?
A. Change to user MAC filtering
B. Change default usernames and passwords
C. Disable the SSID from broadcasting
D. Enable static IP addresses
Answer: B
Q58. Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the
technician do?
A. Replace the battery
B. Change power settings to balanced
C. Replace the power adapter
D. Enable APM in the BIOS
Answer: A
Q59. A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?
A. Display -> Settings -> Advanced -> General -> DPI
B. Display -> Settings -> Resolution
C. Display -> Settings -> Advanced -> Adapter -> Refresh
D. Display -> Appearance -> Effects -> Transition
Answer: C
Q60. After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?
A. Run the malware removal program while disconnected from the Internet
B. Run the malware removal program in Windows Safe Mode
C. Reinstall the malware removal program from a trusted source
D. Set the malware removal program to run each time the computer is rebooted
Answer: B