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2021 Apr 220-902 exam answers

Q1. An administrator has a new workstation that has been loaded with the Windows OS and configured with the proper IP settings. The workstation needs to be added to the corporation’s domain. Which of the following utilities will the administrator access to configure this setting? 

A. System Properties 

B. System Information 

C. System Protection 

D. System Management 

Answer: A 


Q2. When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run? 

A. One Drive 

B. XP Mode 

C. Power Shell 

D. Windows Firewall 

Answer: C 


Q3. When dealing with a difficult customer, which of the following is the BEST way to handle the situation? 

A. Do not argue with the customer and/or be defensive 

B. Use technical terms to assure customer confidence 

C. Escalate the customer’s issue to a supervisor 

D. Sympathize with the customer about issue 

Answer: A 


Q4. A technician is attempting to remove malware from a customer’s workstation. Which of the 

following Control Panel utilities should the technician use? 

A. Folder Options > View hidden files 

B. System > Performance 

C. Display Settings > Refresh rate 

D. Internet Options > Privacy 

Answer: A 


Q5. On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring? 

A. Content Advisor 

B. Proxy Settings 

C. Network Drive Mapping 

D. Local Security Policy 

Answer: B 


Most up-to-date 220-902 free practice exam:

Q6. A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur? 

A. Dead pixels 

B. Flickering image 

C. No image on screen 

D. Distorted image 

Answer: D 


Q7. Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches? 

A. Anti-malware updates 

B. Driver updates 

C. Windows updates 

D. Firmware updates 

Answer: C 


Q8. Which of the following would a technician use to search for a specific string within a file name? 

A. grep 

B. chmod 

C. wget 

D. sudo 

Answer: A 


Q9. Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company’s network jacks unless such jacks are designated for guest use? 

A. Disable DHCP and assign a static IP address to each network device physically connected to the network. 

B. Enable MAC address filtering across all network jacks and record the MAC address of guest devices. 

C. Disable all switch ports when they are not utilized and enable them on an as needed basis. 

D. Place guest network jacks in public areas and all other jacks in secure areas as needed. 

Answer: C 


Q10. A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue? 

A. Fuser 

B. Duplexer 

C. Pickup roller 

D. Imaging drum 

Answer: C