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Q17. You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?
A. CCMS
B. CCT
C. CCMM
D. CCMA
Answer: B
Q18. A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?
A. 1 GB
B. 2 GB
C. 3 GB
D. 4 GB
Answer: A
Q19. A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)
A. NCCT Call Log
B. NCCT Security
C. NCCT Audit Log
D. NCCT Error Log
E. NCCT System Log
Answer: BDE
Q20. What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft’s .NET framework?
A. Click Once Deployment technology
B. A URL installation
C. A web browser installation
D. An application installation
Answer: A
Q21. Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?
A. NCCT SMON
B. NCCT DAL
C. NCCT server
D. NCCT OI Service
Answer: C
Q22. The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).
A. Server Availability
B. CCMM Server performance
C. Mailbox status
D. CCMM Contacts by Type
E. Maximum contact wait time
Answer: ABD
Q23. You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?
A. No CCT users have been created
B. The CCT server does not have valid licenses
C. The CCT server has not been added in CCMA
D. Open Queue has not been enabled on the CCMS
Answer: D
Q24. A technician needs to install a Contact Center Multimedia (CCMM) that is a standalone application on a customer supplied server. The Contact Center must be able to support between 600 and 1000 multimedia agents. Which CPU is recommended for this installation?
A. 2 x Intel Pentium IV 1.8 GHz
B. 1 x Intel Celeron 2.0 GHz
C. 2 x Intel Itanium (IA 64) 2.8 GHz
D. 2 x Intel Quad-Core Xeon 3.0 GHz
Answer: D