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Q9. You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?
A. Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM
B. Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS
C. If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type
D. Select the standalone CCT installation (Contact Center or Knowledge Worker) where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS
Answer: A
Q10. A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).
A. The AAAD domain must have a two-way trust relationship with CCMM domain
B. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
C. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains
D. The CCT and CCMM servers must be in a different domain to the AAAD users
Answer: BC
Q11. Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)
A. CCMM License Service
B. CCMM Campaign Scheduler Service
C. CCMM OAM Service
D. CCMM Starter Service
Answer: AD
Q12. The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
A. Customer LAN
B. Contact Center Server Subnet
C. Customer server ELAN
D. Contact Center Server ELAN
Answer: A
Q13. The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).
A. KeyWord Group
B. Priority
C. ToAddress
D. FromAddress
E. Skillset
Answer: ACD
Q14. After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)
A. Call-by-Call Reports
B. Multimedia reports
C. Configuration Reports
D. Agent Performance Reports
E. Outbound Reports
F. Contact Summary Reports
Answer: BE
Q15. A customer has multiple Contact Center Manager Server (CCMS) servers which are networked and operate as a single distributed contact center. Which component manages the Network Skill-based Routing configuration and communication between the servers?
A. Network Contact Center
B. Network Capacity Center
C. Network Control Center
D. Network Communication Center
Answer: C
Q16. A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).
A. Microsoft Visual Basic 6.0
B. Microsoft .NET Framework 3.5
C. Windows Installer 3.1 Redistributable (v2)
D. Microsoft Visual C++ 2008 Redistributable Package (x86)
E. Windows Installer CleanUp Utility 2.5.0.1
Answer: BCD