Pinpoint of 6209 exam prep materials and questions for Avaya certification for IT examinee, Real Success Guaranteed with Updated 6209 pdf dumps vce Materials. 100% PASS Avaya Aura Contact Center CCT and Multimedia Implementation Exam exam Today!
Q1. Which statement about Contact Center Multimedia is true?
A. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
B. It allows supervisors and contact center administrators to manage multimedia traffic
C. It helps with implementing CTI for installs and browser based web integration
D. It is used to administer the server and to monitor contact center performance using a browser based interface
Answer: B
Q2. A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).
A. Address book
B. Voting buttons
C. Expires after setting
D. Suggested responses
E. Autosignature
Answer: ADE
Q3. Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?
A. Through the Contact Center Manager Administration Network Configurations screen
B. Through the email server
C. Through the Outbound Campaign Manager
D. Through the Multimedia Administrator
Answer: A
Q4. You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?
A. Avaya Secure Control Link
B. Avaya Remote Access Link
C. Avaya Remote Connection Link
D. Avaya Secure Access Link
Answer: D
Q5. The Contact Center supervisor is creating an outbound campaign. Where is it loaded?
A. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue
B. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue
C. It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue
D. It is loaded on external database
Answer: B
Q6. Open Queue is part of what Communication Control Toolkit subcomponent?
A. JAVA API
B. Advanced Scripting
C. Lite Communication Control Toolkit API
D. Contact Management Framework
Answer: D
Q7. A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?
A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
B. Add the Communication Control Toolkit (CCT) server to theCCMA
C. Add the Microsoft Exchange server to the CCMA
D. Assign the CCT server as a reporting server for the CCMS
Answer: A
Q8. Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?
A. Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list
B. Import the Avaya Aura Contact Center firewall security policy
C. Disable the firewall
D. Disable the anti-virus software that is installed
Answer: B