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Q9. Which two components inside an iMac are energized if the computer is plugged in, even when the computer is turned off? SELECT TWO.
A. Logic board
B. Hard drive
C. Memory
D. Speakers
E. Power supply
F. LCD
Answer: E,F
Q10. If a customer uses the wrong wattage power adapter with a MacBook Pro (15-inch, Mid 2012) and cannot power on the device, which of the following problems spaces best describes this issue?
A. OS
B. Software
C. Hardware
D. Educational Opportunity
Answer: A
Q11. Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?
A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.
B. Always wear an ESD wrist or heel strap when working on plugged in systems.
C. Be very careful handling the logic board or power supply while the computer is plugged in.
D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.
Answer: D
Explanation:
Rings, watches, necklaces or any metallic wearables should be removed because metal will disturb the inner circuitry and the static charge will transfer to the sensitive parts of the computer.
Reference:http://mdex-nn.ru/uploads/imac12.pdf(page 3, electrical safety precautions
Q12. Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home.Which of the following would be the BEST question to ask her FIRST?
A. Have you tried connecting to a different Wi-Fi network?
B. Does your ISP support wireless access to the Internet?
C. Do you have a Thunderbolt to Ethernet adapter?
D. Have you updated your RAM?
Answer: A
Reference:https://support.apple.com/en-us/HT202121
Q13. To help define if an issue is in the Environmental problem space, which question can you ask your customer?
A. Do you have this issue on all Wi-Fi networks?
B. Could you show me how you use your Mac?
C. Did you add any memory to this Mac?
D. Have you updated your software?
Answer: B
Q14. Examine the image.
What is this service fixture used for when repairing an iMac (Late 2012)?
A. It is used to protect the iMac housing from damage.
B. It is used to support the logic board when removed from the iMac.
C. It supports a VESA mount adapted iMac when it is being serviced.
D. It is required for the proper alignment of the iMac LCD panel to the rear housing.
Answer: C
Q15. Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27-inch Apple LED Cinema Display?
A. Gigabit Ethernet port
B. MagSafe cable (85W)
C. Kensington security slot
D. Built-in 2.1 speaker system
Answer: D
Reference:http://www.everymac.com/monitors/apple/studio_cinema/specs/apple-led-cinema-display-27-inch-specs.html
Q16. Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display. Which two troubleshooting steps should be tried first to resolve the issue? Select two.
A. Run Software Update on the Mac with the Apple Display connected to check for firmware updates for the display.
B. The customer should contact the Thunderbolt hard drive manufacturer and ask for a replacement.
C. Check with the hard drive manufacturer for a device firmware update.
D. Startup the Mac into OS X Recovery, erase the volume then reinstall OS X.
E. Open the Apple Display and reseat all cables and connections.
F. Open the Mac and reseat all cables and connections.
Answer: A,D