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Q1. Who is most interested in ease of use, value, and time-saving solutions?
A. Sales Reps
B. Sales/Marketing Managers
C. Sales/MarketingVP
D. IT
Answer: A
Q2. Match the following loading option to the description of when to useit. "ETL Tool"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bob wants to load asingle account record.
E. Berta wants to keep a separate system asher "system of record"
Answer: A
Q3. Data.com: What does the Reviewed Status indicate?
A. The recordhas minimal activity on Data.com
B. The record should be deleted from Salesforce
C. The record has been manually cleaned against Data.com
D. The record might have a bad phone number
Answer: C
Q4. CORRECT TEXT
Can you delete a content file that is associated with a content delivery?
Answer: No. You must delete the content delivery first. Deleting the contentdelivery will delete the content.
Q5. CORRECT TEXT
What are Sites?
Answer: Site forceis a Web content management system (CMS) that makes it easy to build Web pages quickly, edit content in real time, and manage your websites.
Q6. CORRECT TEXT
If a user is deactivated what happens to their Chatter settings?
Answer: If Chatter is enabled and a user is deactivated, the user is removed from Following and Followers lists.
Q7. Role hierarchy should normally mimic the org structure.
A. True
B. False
Answer: B
Q8. CORRECT TEXT
Can you capture currency amount information through web to leador web to case?
Answer: Yes. Add the Lead Currency or Case Currency fields when generating the HTML form. This will ensure the currency amount is capturedand not converted to the corporate currency.
Q9. Your company has decided they want to track payment and deliveries for their products and services. Place the steps in order:
A. Set up default schedules for any products that involve regular payments or delivery.
B. Do not set up default schedules for products that involve payments or deliveries that are unique to each opportunity.
C. Enable Scheduling for all products.
Answer: ABC
Q10. Sales reps must use the same system to manage calendars and todocument meetings.
A. True
B. False
Answer: B