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Q49. The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A. SMC firmware must always match on both boards.

B. Three internal buttons must be pressed in order to reset both SMCs.

C. It is required to remove the memory riser card in order to reset the SMC.

D. Processor trays are interchangeable between similar Mac Pro (Early 2009) units. 

Answer: A


Q50. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ___ and ___. SELECT TWO

A. open the hard disk drive to check for scratches or dust inside

B. look for cracks, dents or scratches on the exterior of the system

C. connect the system to external speakers to check for sound output

D. check for any unusual odors coming from the system, which might indicate spill damage

E. ask the customer to describe in detail how he abused his computer to the point that it no longer functions

Answer: B,D 


Q51. You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO

A. Multimeter

B. Suction cups

C. Service stand

D. Anti-static, lint-free gloves

E. Torx T-15 driver with 5 inch shaft 

Answer: B,D


Q52. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A. Faulty power supply

B. Faulty optical drive

C. Faulty LCD panel

D. Faulty video card 

Answer: A 


Q53. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A. Remove the processor tray.

B. Remove the hard drive carriers.

C. Remove the front inlet fan assembly.

D. Remove the Optical Drive and Carrier. 

Answer: A


Q54. Which THREE of the following are valid CRT safety rules? SELECT THREE

A. Touch the computer's metal chassis.

B. Wear a grounded ESD wrist strap.

C. Connect the AC power cord.

D. Remove any metal jewelry.

E. Wear safety goggles.

F. Don't work alone. 

Answer: D,E,F 


Q55. After identifying some accidental damage and pointing it out to the customer, the customer says

"Apple's warranty should cover this kind of problem." How should you respond?

A. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.

B. You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.

C. Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.

D. Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.

Answer: D 


Q56. You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

A. True

B. False 

Answer: A