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Q33. Which safety issue applies to newer Apple portable models?
A. Fragile bottom case
B. High voltage display
C. Heavy internal frame
D. Soft battery enclosure
E. Sharp logic board edges
Answer: D
Q34. What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?
A. EMI clips
B. Video card
C. Large heat sink
D. Battery connector
Answer: A
Q35. What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?
A. EMI clips
B. Video card
C. Large heat sink
D. Battery connector
Answer: A
Q36. You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?
A. Handle the battery with one hand, pressing between the soft side and the hard side.
B. Re-cover any punctures or tears in the soft mylar covering with Kapton tape.
C. Handle the battery any way; it does not matter.
D. Hold the battery carefully by its edges only.
Answer: D
Q37. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A. Remove the thermal module.
B. Install the battery cover.
C. Remove the hard drive.
D. Remove the battery.
Answer: B
Q38. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
A. You want to check a Mac for accidental damage.
B. You want to verify product functionality after a repair.
C. Your customer wants to run diagnostics on his Mac Pro.
D. You need to verify that all installed applications have been updated.
Answer: B
Q39. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ___ and ___. SELECT TWO
A. open the hard disk drive to check for scratches or dust inside
B. look for cracks, dents or scratches on the exterior of the system
C. connect the system to external speakers to check for sound output
D. check for any unusual odors coming from the system, which might indicate spill damage
E. ask the customer to describe in detail how he abused his computer to the point that it no longer functions
Answer: B,D
Q40. What is the indication that a Mac has completed a successful power-on self test (POST)?
A. Startup Chime.
B. A series of beeps.
C. The Login Window starts.
D. The Desktop, Dock, and menu bar load.
Answer: A