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Q17. Examine the exhibit.
Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?
A. This tool is used to avoid flexing the logic board.
B. This tool is used to avoid ESD damage to the logic board.
C. It is impossible to remove these components without this tool.
D. This tool is used to properly align the processor with its socket.
Answer: A
Q18. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
A. Remove all drive modules from the Xserve.
B. Remove the Xserve from its rack.
C. Press the System Identifier button.
D. Unlock all drive module bays.
Answer: B
Q19. If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a ____.
A. Soft reset
B. Hard reset
Answer: A
Q20. If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a ____.
A. Soft reset
B. Hard reset
Answer: A
Q21. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ____ and _____ . SELECT TWO
A. ground yourself and the equipment you are working on
B. always place ESD-sensitive components on metal surfaces
C. discharge the display to protect the other ESD-sensitive components
D. handle any ESD-sensitive components by the connectors, rather than by the edges
E. ask other technicians to avoid touching you when you are working on ESD-sensitive components
Answer: A,E
Q22. Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.
A. NetBoot
B. Open Firmware
C. Target Disk Mode
D. Apple Remote Desktop
Answer: A
Q23. Examine the exhibit.
What is this message?
A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test
Answer: A
Q24. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?
A. Check for signal interference.
B. Make sure Bluetooth is turned on.
C. Update Bluetooth software on the Mac.
D. Verify Bluetooth peripheral hardware batteries are charged.
E. Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
Answer: E