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Q9. You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

A. Putty knife

B. Philips #00 screwdriver

C. Mac mini (Mid 2010) Logic Board Removal Tool

D. Your hands, no tools are required for this procedure 

Answer: D


Q10. Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?

A. Measure logic board battery voltage.

B. Measure high voltage going to a CRT.

C. Measure AC current going to an optical drive.

D. Measure digital signals on the main processor. 

Answer: A


Q11. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ____ and _____ . SELECT TWO

A. ground yourself and the equipment you are working on

B. always place ESD-sensitive components on metal surfaces

C. discharge the display to protect the other ESD-sensitive components

D. handle any ESD-sensitive components by the connectors, rather than by the edges

E. ask other technicians to avoid touching you when you are working on ESD-sensitive components

Answer: A,E 


Q12. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A. Metal work surface

B. CRT discharge tool

C. Grounded work mat

D. Wrist strap and cord

E. Wireless wrist strap

F. Static-shielding bags 

Answer: C,D,F 

Explanation:


Q13. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A. Remove all drive modules from the Xserve.

B. Remove the Xserve from its rack.

C. Press the System Identifier button.

D. Unlock all drive module bays. 

Answer: B


Q14. Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

A. NetBoot

B. Open Firmware

C. Target Disk Mode

D. Apple Remote Desktop 

Answer: A


Q15. After identifying some accidental damage and pointing it out to the customer, the customer says

"Apple's warranty should cover this kind of problem." How should you respond?

A. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.

B. You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.

C. Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.

D. Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.

Answer: D 


Q16. Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?

A. Reset the SMC.

B. Remove the hard drive.

C. Disconnect the optical drive.

D. Disconnect the main battery. 

Answer: D