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2021 Apr Sales-Cloud-Consultant practice exam
Q51. CORRECT TEXT
How do you 'manage the funnel'?
Answer: Ensure there is a sales methodology that supports the opportunitymanagement processEnsure that there is visibility of the forecast; consider customizable forecasting
Q52. The stage field is mapped to a value for the Forecast Category fieldand this can never be changed in an opportunity.
A. True
B. False
Answer: B
Q53. CORRECT TEXT
What permission is required to enable the loading of leads?
Answer: Marketing Users can import leads and use the campaign import wizards if they also have the Marketing User profile (or the “Import Leads” permission and “Edit” on campaigns).
Q54. Which of the following descriptions best describe Chatter?
A. A toolfor extending pricing proposals to customers
B. A content management tool for users who seek information
C. A library that allows access to documents
D. A collaboration tool
E. A data enrichment tool that maintains updated data
Answer: D
Q55. CORRECT TEXT
What type of chart show's proportions of individual groups and displays numerical total?
Answer: A donut chart.
Renovate Sales-Cloud-Consultant vce:
Q56. CORRECT TEXT
If you work with the same account team regularly, can you set updefaults to manage reusable settings?
Answer: Yes. You can set up a default account team. Your default account team will include the users that you normally work with on your accounts. You then have the option to automatically add your default account team to all of your accounts.
Q57. CORRECT TEXT
What is a forecast?
Answer: A forecast is a projection expressed in aggregate dollar amounts, units of a product family or both.
Q58. CORRECT TEXT
How do you define clean data?
Answer: Data that is trusted by the user.
Q59. CORRECT TEXT
Person accounts combine the functionality of accounts with the functionality of contacts. For example, you can:
Answer: Use contact fields and related lists on person account detail and edit pages Associate person accounts with tasks and events usingeither the Name or Related To fields
Send individual and mass emails to person accounts Invite person accounts to multi-person events
Add person accounts to campaigns Convert leads into person accounts
On cases, enter person accounts in the Account Namefield, the Contact Name field, or both
Add person accounts to the
Q60. Which method can be used to improve agent retention? Choose 2 answers:
A. Mix telephony interactions with email and chat
B. Extendbenefits to part-time agents
C. Provide additional training on tools and process
D. Allow shift trading between agents
Answer: BD